help: frequently asked questions
Christmas Holiday Hours and Delivery Information
What are the Christmas opening hours?
Wednesday 17 December 8.30 a.m. – 12.30 p.m.
Wednesday 24 December 8.30 a.m. – 12.30 p.m.
Closed Christmas Day and Boxing Day (25th and 26th Dec)
Monday 29 December 8.30 a.m. – 3.00 p.m.
Tuesday 30 December 8.30 a.m. – 3.00 p.m.
Wednesday 31 December 8.30 a.m. – 12.30 p.m.
Closed New Years Day and the day after (1st and 2nd Jan)
All other working days during the holiday period will be business as normal.
Delivery Cut-Off Dates
What are the cut-off dates for pre-Christmas/New Year delivery?
Deliveries within New Zealand
Pre-Christmas deliveryFriday 19 December for our standard delivery service.
Monday 22 December for our overnight service.*
Pre-New Year deliveryWednesday 24 December for our standard delivery service.
Monday 29 December for our overnight service.*
*The overnight service is an additional charge to the customer and will be calculated based on the individual order size/weight.
Pre-Christmas Overseas Delivery
International AirAustralia: Wednesday 10 December
South Pacific, Asia, North America, UK & Europe: Friday 5 December
Rest of the World: Wednesday 3 December
International CourierAustralia: Monday 15 December
South Pacific, Asia, North America, UK & Europe: Friday 12 December
Rest of the World: Wednesday 10 December
International Express CourierAustralia: Wednesday 17 December
South Pacific, Asia, North America, UK & Europe: Monday 15 December
Rest of the World: Friday 12 December
What will the shipping cost be and how long will shipping take?
Delivery within New Zealand is freight free for our online customers, and delivery within New Zealand is within three working days and is sent by NZ Courier Post.
Overseas delivery costs are based on the weight of the items ordered and are charged at cost.
UK CustomersPlease note that the following charges may apply to goods imported into the UK:
- VAT on goods over £15 in value
- Customs Duty on goods over £135 in value
- A Royal Mail handling fee
- See www.hmrc.gov.uk for full details
Other CountriesCustomers should check with their Customs department for any taxes and duty that may apply.
Overseas delivery is within 10-14 working days.
How do I make a purchase online?
Our products are split into four different categories to allow for easy browsing:
- Books – including titles from the Craig Potton Publishing, Lonely Planet and HEMA product range
- Calendars* and Journals
- Maps – including globes
To purchase an item from the online shop, first click on the product and then click the 'add to cart' button.
You can keep adding items to your shopping cart as you continue to shop.
Each time an item is added, your shopping cart will be updated. You are able to edit and delete items from your shopping cart at any time by selecting either the number of items in the 'My Cart' box on the top left of the page or if you are on a product page by adding to cart you are taken directly to your 'Shopping Cart' page.
Your order is not finalised until you submit your payment details, so feel free to add and remove items until you are happy with your selection.
To pay for your items, click on 'Proceed to Checkout' in your shopping cart and you will be prompted to sign in or continue as a guest (you can sign in if you have shopped with us before and created an account). You will also be required to enter delivery and payment details.
Craig Potton Publishing receives online payments using credit cards (VISA, MASTERCARD, AMEX) and via the online payment service Paystation.
Can you process my order in a different currency?
We use the New Zealand dollar to process all orders. We add the postage and handling and your bank will action the conversion using the currency exchange rate available on the day of transaction. If you would like an indication as to what the currency conversion might be, we recommend you using a website such as www.xe.com who offer an online currency convertor.
What is your returns poilcy?
Take care when selecting your items as we don't offer refunds or exchanges for online purchases unless they are faulty/damaged. If you have a faulty or damaged item, please email our customer services team email@example.com with your query and we'll get back to you as soon as we can.
What is the procedure if you are out of stock or out of print?
Occasionally we run out of stock, if there is a product that you require and it is marked out of stock, please email our customer services team firstname.lastname@example.org and they will be able to update you on our expected delivery date.
Products marked out of print are no longer being reprinted and therefore we have no stock available for sale.
I notice you offer a pre-order facility, what is this?
Craig Potton Publishing offer a pre-order facility for titles that are due to be published or reprinted. This facility is only available for 30 days prior to the title being available for despatch. When placing a pre-order for a title, please be aware that payment will be taken from your credit card at the time of ordering. Should there be a delay in despatch we will notify you by email, at which time we will offer you the option of a refund.
How secure is your website?
All online payments by credit card are made on the PayStation / BNZ secure servers and therefore benefit from the high levels of encryption and security that their system offer. We do not capture credit card numbers on our site but redirect you off to these PayStation / BNZ secure servers for the payment process.