help: frequently asked questions
christmas opening hours
What are the christmas period opening hours
Tuesday 24 December 8.30am – 12.30pm
Wednesday 25 December & Thursday 26 December – closed
Friday 27 December 8.30am – 3.00pm
Monday 30 December 8.30am – 3.00pm
Tuesday 31 December – 8.30am – 12.30pm
Wednesday 1 January & Thursday 2 January – closed
Friday 3 January 8.30am – 3.00pm
All other working days during the holiday period will be business as normal.
Please note: for pre-Christmas delivery, all orders must be received by midday on Thursday 19 December.
delivery cut off dates for the christmas period
What are the delivery cut off dates for the christmas period
The cut off dates for pre-Christmas delivery are midday on Thursday 19 December for our standard delivery and Monday 23 December for our overnight service. The cut off dates for pre-New Year delivery are Friday 27 December for our standard delivery and Monday 30 December for our overnight service. The overnight service is an additional charge and is calculated based on individual order size.
International Mailing Dates for Christmas
What are the international mailing cut-off dates for Christmas
By airmail Monday 9 December
By courier Monday 16 December
To South Pacific, East Asia, North America, UK & Europe
By airmail Wednesday 4 December
By courier Friday 13 December
To the Rest of the World
By airmail Monday 2 December
By courier Wednesday 11 December
What will the shipping cost be and how long will shipping take?
Delivery within New Zealand is freight free for our online customers, and delivery within New Zealand is within three working days and is sent by NZ Courier Post.
Overseas delivery costs are based on the weight of the items ordered and are charged at cost.
UK CustomersPlease note that the following charges may apply to goods imported into the UK:
- VAT on goods over £15 in value
- Customs Duty on goods over £135 in value
- A Royal Mail handling fee
- See www.hmrc.gov.uk for full details
Other CountriesCustomers should check with their Customs department for any taxes and duty that may apply.
Overseas delivery is within 10-14 working days.
How do I make a purchase online?
Our products are split into four different categories to allow for easy browsing:
- Books – including titles from the Craig Potton Publishing, Lonely Planet and HEMA product range
- Calendars* and Journals
- Maps – including globes
To purchase an item from the online shop, first click on the product and then click the 'add to cart' button.
You can keep adding items to your shopping cart as you continue to shop.
Each time an item is added, your shopping cart will be updated. You are able to edit and delete items from your shopping cart at any time by selecting either the number of items in the 'My Cart' box on the top left of the page or if you are on a product page by adding to cart you are taken directly to your 'Shopping Cart' page.
Your order is not finalised until you submit your payment details, so feel free to add and remove items until you are happy with your selection.
To pay for your items, click on 'Proceed to Checkout' in your shopping cart and you will be prompted to sign in or continue as a guest (you can sign in if you have shopped with us before and created an account). You will also be required to enter delivery and payment details.
Craig Potton Publishing receives online payments using credit cards (VISA, MASTERCARD, AMEX) and via the online payment service Paystation.
What do I do if my destination currency isn't available?
Use New Zealand $. We will add postage and handling and your bank will do the conversion.
What is your returns poilcy?
Take care when selecting your items as we don't offer refunds or exchanges for online purchases unless they are faulty/damaged. If you have a faulty or damaged item, please email our customer services team firstname.lastname@example.org with your query and we'll get back to you as soon as we can.
What is the procedure if you are out of stock or out of print?
Occasionally we run out of stock, if there is a product that you require and it is marked out of stock, please email our customer services team email@example.com and they will be able to update you on our expected delivery date.
Products marked out of print are no longer being reprinted and therefore we have no stock available for sale.
I notice you offer a pre-order facility, what is this?
Craig Potton Publishing offer a pre-order facility for titles that are due to be published or reprinted. This facility is only available for 30 days prior to the title being available for despatch. When placing a pre-order for a title, please be aware that payment will be taken from your credit card at the time of ordering. Should there be a delay in despatch we will notify you by email, at which time we will offer you the option of a refund.
How secure is your website?
All online payments by credit card are made on the PayStation / BNZ secure servers and therefore benefit from the high levels of encryption and security that their system offer. We do not capture credit card numbers on our site but redirect you off to these PayStation / BNZ secure servers for the payment process.